These Terms govern use of TripTip.in and bookings made through TripTip.
TripTip is operated by TripTip Online LLP, having its office at 261 Okhla Phase 3, New Delhi – 110020 (“TripTip”, “we”, “us” or “our”). By using TripTip.in or completing a booking through TripTip, you agree to these Terms.
1.1 Key Definitions
“Service Provider” means an independent hotel, villa, transport provider, yacht operator, restaurant, attraction, experience provider or other third party whose service is displayed or booked through TripTip.
“Refundable Booking Amount” means only the portion of the amount paid for a booking that is refundable under the cancellation policy applicable to that booking and applicable law.
“Working Day” means Monday to Friday, excluding public holidays observed in New Delhi and days on which the relevant banking/payment system is not operating for normal business.
1.2 TripTip’s Role
TripTip is a travel and lifestyle booking platform. Unless expressly stated otherwise, the actual hotel, transport, yacht, dining, attraction, experience or other booked service is provided by the relevant Service Provider.
TripTip facilitates discovery, booking, payment and customer support. TripTip does not control the day-to-day operation of independent Service Providers.
1.3 Bookings
Prices, availability, inclusions, exclusions and booking conditions are shown during the booking process and may change until the booking is confirmed.
A booking is confirmed only when TripTip or the relevant Service Provider issues a booking confirmation. A booking request or payment attempt alone does not guarantee confirmation.
You are responsible for providing accurate guest, contact and payment details and for reviewing the booking information before confirmation.
1.4 Prices & Payments
The amount payable, including taxes and charges made known to TripTip, will be displayed during the booking process. Payments may be processed through authorised third-party payment providers.
TripTip will never ask you to disclose your card PIN, UPI PIN or banking password.
Prices and availability may change dynamically until a booking is confirmed. In the event of an obvious technical or pricing error, TripTip may contact you to correct the booking or cancel it and refund any amount due, subject to applicable law.
1.5 Cancellations & Refunds
Every booking is governed by the cancellation and refund policy displayed for the selected rate or service at the time of booking. By completing the booking, you accept that policy.
If a cancellation qualifies for a refund, the Refundable Booking Amount will be determined strictly in accordance with the cancellation policy applicable to that booking.
TripTip will process the eligible refund from its end within 10 Working Days after the refund request is accepted and the Refundable Booking Amount is determined. Once TripTip has processed the refund, any additional time taken for the amount to appear in your account depends on the bank, card issuer, payment gateway or payment method.
To the maximum extent permitted by applicable law, TripTip’s contractual liability in relation to a cancellation or refund is limited to the Refundable Booking Amount. TripTip is not contractually responsible for any amount above the Refundable Booking Amount, including the cost of replacement accommodation, alternative transport, fare differences, onward travel or other indirect or consequential loss.
Nothing in these Terms limits any consumer right or remedy that cannot legally be excluded or limited.
1.6 Service Providers
Service Providers are responsible for delivering the services booked with them. Descriptions, photographs, amenities, timings, policies and other information may be supplied or updated by Service Providers and may change.
TripTip makes reasonable efforts to present information accurately but does not guarantee matters controlled by an independent Service Provider.
1.7 Guest Responsibilities
Customers must comply with the applicable Service Provider’s identification, check-in, occupancy, age, conduct, safety and other lawful requirements.
A booking may be refused or cancelled in cases of fraud, misuse, unlawful activity or a material violation of applicable booking conditions, subject to applicable law.
1.8 Special Requests
Early check-in, late check-out, room preferences, dietary requirements and other special requests are subject to availability unless expressly confirmed in writing.
1.9 Events Outside Reasonable Control
TripTip is not responsible for failure or delay caused by events outside its reasonable control, including severe weather, natural events, government action, strikes, transport disruption, network failures or similar events, subject to applicable law.
1.10 Limitation of Liability
TripTip will operate its platform and provide booking assistance with reasonable care.
To the maximum extent permitted by applicable law, TripTip is not liable for indirect, incidental, special or consequential loss arising from a booking, including loss connected with onward travel, missed flights or events, alternative arrangements or loss of opportunity.
Nothing in these Terms excludes or limits liability or consumer rights to the extent that they cannot lawfully be excluded or limited.
1.11 Intellectual Property
The TripTip name, logo, website design and original platform content belong to or are licensed to TripTip Online LLP and may not be commercially copied or used without permission.
1.12 Governing Law
These Terms are governed by the laws of India. Subject to applicable consumer law and any jurisdiction available to a consumer under law, disputes concerning these Terms shall be subject to the competent courts at New Delhi.
1.13 Contact
TripTip Online LLP
261 Okhla Phase 3, New Delhi – 110020
Customer Care: care@triptip.in
Reservations: reservations@triptip.in
Phone: +91 90055 06939